Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mike@copperww.com. Please note that returns will need to be sent to the following address: 

550 Rookery Pl
Jupiter, FL 33458

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mike@copperww.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Pre-Orders
We understand that circumstances can change, and sometimes pre-orders need to be canceled. We want to make this process as smooth as possible for you. You can always cancel your pre-order within 24 hours of placing the order. After the 24-hour period, you will have to contact mike@copperww.com to see if a cancellation is still possible. If we have not begun fulfilling your order, then we are happy to honor the cancellation. If we have started to source material and/or begun constructing the piece you ordered, then a cancellation will not be possible.
To cancel a pre-order, please contact us at mike@copperww.com. Include your order number and relevant details in your cancellation request.
In some cases, certain pre-orders may be non-refundable due to the nature of the product. Any exceptions will be clearly communicated at the time of purchase.

Refunds European Union 14 day cooling off
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@copperww.com.